Appeals
Let banned members plead their case through the bot instead of your DMs.
Replace [prefix] with your server's prefix.
Setting It Up
// Syntax
[prefix]appeal enable [channel]
// Example
;appeal enable #appeals
Requires Administrator. Appeals arrive in that channel as an embed your staff can act on, rather than in whichever moderator's DMs the member found first.
;appeal channel #new-appeals // move them elsewhere
;appeal disable // turn the system off
The Form
By default an appeal is a single message. Add questions to make it a form:
// Syntax
[prefix]appeal question add [short|long] [question]
// Example
;appeal question add short Which account were you banned on?
;appeal question add long Why do you think the punishment was unfair?
| Type | Field |
|---|---|
short | One line — ids, names, dates |
long | A paragraph — explanations, apologies |
;appeal question list
;appeal question remove 2
;appeal question clear
Two or three questions is the sweet spot. A form long enough to be annoying gets you fewer appeals, which looks like it's working right up until the person you wanted to hear from doesn't bother.