Transcripts
Save a closed ticket as a readable log you can link to months later.
Replace [prefix] with your server's prefix.
A transcript is the whole conversation - messages, embeds, attachments, reactions - saved and put behind a link. Once a ticket channel is deleted, the transcript is all that's left of it.
The Logs Channel
Where serenity posts a card for every ticket that gets closed out - who opened it, who closed it, the topic, how long it ran, and a button to the transcript when there is one.
// Syntax
[prefix]ticket settings logs [channel]
// Example
;ticket settings logs #ticket-logs
Tickets closed without a transcript are still logged - the card just says so instead of carrying a button.
Make this channel staff-only. Transcripts contain everything that was said in the ticket.
Making One
Two ways:
- Press Transcript on the ticket's pinned message. Works once per ticket - the button greys out afterwards.
- Switch on autotranscript and every deleted ticket saves one by itself.
// Syntax
[prefix]ticket autotranscript
Run it again to switch it back off.
Without autotranscript, deleting a ticket that nobody pressed Transcript on loses the conversation for good.
Reading One
Transcripts live at logs.serenity.wtf behind a random ID. Anyone with the link can read it, and there's no directory to browse - so treat the link as the secret.
Finding Old Ones
// Syntax
[prefix]ticket info [member]
// Example
;ticket info @eivoran
Pages through every transcript that member has, with the topic, when it was closed and a link to each.
serenity keeps up to 2500 messages per ticket. A longer conversation than that is truncated.